Privacy Policy

We may collect the following categories of information, depending on how you interact with us:

• Contact and identity information — such as your name, email address, phone number, service address or area, and the content of messages you send us.
• Information you provide — details you enter in forms (for example, project type, availability, or questions about our services).
• Technical and usage data — such as IP address, browser type, device type, general location derived from IP, pages viewed, and referring URLs, collected through cookies and similar technologies where enabled.

We use the information we collect to:

• Respond to quote requests, questions, and customer support inquiries.
• Schedule estimates and deliver exterior cleaning services you request.
• Send transactional or service-related communications (for example, confirmations, scheduling, or follow-up related to a job).
• Send marketing communications, including text messages (SMS), only where you have opted in as described below.
• Improve our website, analyze aggregate usage, and protect against fraud or abuse.
• Comply with applicable law and enforce our agreements.

If you choose to receive text messages from Platypus Power Washing, you consent to receive SMS at the mobile number you provide, for purposes you agreed to at the time of opt-in (for example, appointment reminders, follow-up, or promotional offers, as disclosed on the applicable form or checkbox).

• Opt-in required. We will not send marketing or promotional text messages unless you have clearly agreed (for example, by checking a box or submitting a form that states you agree to receive promotional SMS).
• Opt-out. You can cancel SMS messages at any time by replying STOP to any message. After you opt out, we may send one final confirmation that you have been unsubscribed. You can reply HELP for assistance or contact us using the information below.
• Costs. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Frequency. Message frequency varies based on your interactions and the types of messages you opted into.

We may use cookies, pixels, and similar technologies to remember preferences, measure site performance, and understand how visitors use our website. You can control cookies through your browser settings. If you disable cookies, some features of the site may not work as intended.

We do not sell your personal information for monetary consideration. We may share information:

• With service providers who help us operate our business (for example, hosting, analytics, CRM, scheduling, email or SMS delivery), subject to confidentiality and appropriate safeguards.
• To comply with law, court order, or lawful requests from government authorities.
• To protect rights and safety — for example, to enforce our terms or protect customers, our company, or the public.
• In connection with a business transfer (such as a merger or acquisition), in which case we will require the successor to honor this policy or notify you of changes.

We retain your information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and whether you remain an active customer or prospect.

We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to opt out of certain processing (for example, marketing emails or SMS as described above). To exercise these rights or ask questions, contact us using the details below. We may need to verify your identity before fulfilling a request.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy, where permitted by law.

If you have questions about this Privacy Policy or our practices, contact:

Platypus Power Washing
2028 Dabney Rd STE E 18, Richmond, VA 23230
Email: info@platypuspowerwashing.com
Phone: (804) 764-0046